TestimonialsWe regularly receive feedback from satisfied customers and have included a small selection below. Names have been shortened and addresses removed for security and privacy purposes.
“This is the only time we have experienced the trauma of a an unexpected event leading to a home insurance claim so we were very much in the dark as to the procedures involved. However, we were impressed with the way Heightvale handled the complete process for us. It was very reassuring the way we were kept up to date with the planned repairs and that any changes to schedules were discussed with us prior to confirmation. We are very satisfied with the standard of workmanship, and the professionalism shown by your employees was much appreciated. I would have no hesitation in recommending your company in the future.”Mr H
“I would just like to say thank you to everyone who assisted me following the escape of water claim at my property. I could not fault the service given by any of the contractors, they turned up promptly & no mess was left after.
Because of the insurance work you did for me this prompted me to ask Heightvale to do the non-insurance work.
I would definitely recommend Heightvale to other people.”
Its not often in this day and age that we receive outstanding service.”Mrs B
“Hi, I am writing this email to say a big thank you to the whole Heightvale team. unfortunately nowadays it is the norm to feel dissatisfied with companies in general, however I am delighted to say I was massively impressed with every stage of the claim. From the assessor to the 3 workmen and even the lady who phoned to see if I was happy with the work completed, they were all very professional, respectful of my home and hugely friendly, they, made a stressful time a lot easier to handle. Please pass on my comments to the whole team and if I am unlucky enough to have another Insurance Claim I will be sure to use your company again. Yours sincerely”Mr H
“Mrs S would like to thank all your staff for the kindness they showed and the help they gave her when she was very upset and distressed.
Being 81years old disabled and registered blind Mrs S finds it difficult dealing with a lot of areas of her life. When her ceiling collapsed she was devastated. The speed in which your staff and workmen dealt with her problem made her life much easier. The room has been plastered where needed, the lighting and fan checked and replaced and the decorating done to a very high standard with even a new border chosen by your team at her request.
I dealt with the office staff over the phone who were extremely helpful. I explained that I was on holiday the week the work was to be carried out. Because of this they made sure everything was in place, also sending someone to check to make sure everything was correct. Even repainting a mark on the wall to make sure it was perfect. The room now looks lovely. On behalf of Mrs S and myself we would like to say a big thank-you to you all, and would recommend your company to anyone. THANK YOU SO MUCH”Mrs P